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Job:   Customer Service / Quality Assurance Help Desk

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2yr Degree
Business Services
FL - Orlando

Job Description

Customer Service / Quality Assurance Help Desk
We are looking for a detail-oriented Customer Service/Quality Assurance Help Desk. This position is an integral part of the Quality Assurance Department at Resource Employment Solutions. The Customer Service/Quality Assurance Help Desk responsibilities include but not limited to, assisting employees with payroll issues, identifying problems, and presenting solutions. To be successful as a Customer Service/Quality Assurance Help Desk Associate you should be incredibly thorough and able to help our company maintain the highest quality standards.

• Associate Degree preferred
• Must have excellent communication and follow-up skills as well as proper business etiquette
• Excellent data collection and analysis skills
• Must be computer literate
• Accounting principles knowledge.
• Must be self-motivated and able to work independently under strict deadlines with little supervision.
• Staffing Experience Preferred.
• Good phone and problem-solving skills.

• Preparing and implementing quality assurance policies and procedures
• Connects with our employees and clients by asking open-ended questions to assess needs to make appropriate recommendations and resolutions
• Ensuring that standards are observed
• Addressing and discussing issues and proposed solutions with superiors
• Documenting quality assurance activities and creating audit reports
• Making recommendations for improvement
• Take a proactive role in maintaining Resources standards in customer services
• Ability to handle frequent interruptions.
• Other duties as assigned.

• $13.00 / hr depending on experience
• Monday to Friday

Resource is an Equal Opportunity Employer EEO AA M/F/Vet/Disability and a drug free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristics protected by law. As an Equal Opportunity Employer, Resource complies with the laws and regulations outlined in the EEO is The Law poster.


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