Job Details

Job:   Customer Service Representative

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High School
Warehouse & Distribution
Customer Service
CA - Fullerton

Job Description

Customer Service Representative
The Customer Service is responsible for efficient, accurate, and timely processing of invoices and transactions.

•High school diploma or general education degree (GED);
•1 year related experience in like environment;
•The ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
•Ability to write routine reports and correspondence.
•Ability to effectively communicate with all levels of staff;
•Computer literate using MS Word, Excel and Outlook ;
•Must be able to lift a minimum of 10 pounds. Assistance in lifting can be obtained if required


•Read and answer all corresponding e-mails
•Answer calls regarding receiving hours, directions and appointments
•Data entry
•Order creation
•Enter weekly booking numbers
•Provide trip status updates
•Calculate cube
•Route Inbound/Outbound shipments
•Understanding of Hazardous Materials requirements
•Write up and release completed trips
•Write up hazardous manifest and forward to appropriate parties
•Communicate with internal and external vendors
•Communicate with dispatchers to coordinate pick ups of equipment
•Issue purchase order numbers for empty equipment
•Track all inbound/outbound containers
•Log completed containers
•Log all cube received
•Assist in gathering KPI reports for manager

2:30pm to 11:00am

$14.00-$15.00 an hour depending on experience with lots of overtime

Resource is an Equal Opportunity Employer EEO AA M/F/Vet/Disability and a drug free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristics protected by law. As an Equal Opportunity Employer, Resource complies with the laws and regulations outlined in the EEO is The Law poster


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