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Job:   Product Support Engineer

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4yr Degree
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Manufacturing
Engineering
VA - Chesapeake

Job Description

Product Support Engineer
** 5-10 YEARS OF EXPERIENCE & KNOWLEDGE ON ROTATING MACHINES AND GEARING**

SUMMARY OF PRODUCT SUPPORT ENGINEER:
Purpose and Scope of Job: Will be the primary resource for all technical dispositions and needs of the Aftermarket department. This will include failure analysis of customer repairs, both in the field and in the facility. This position will make recommendations to the customer directly for the elimination of failure through upgrades, reliability principals, and process controls. The candidate will work with internal and external suppliers for the correct specification and supply for repairs considered outside of the technical capabilities of support staff.

REQUIREMENTS FOR PRODUCT SUPPORT ENGINEER:
•Bachelor’s Degree (ABET accredited) in Mechanical Engineering or Mechanical Engineering Technology with five (10)
•years of experience in the industrial maintenance/reliability.
•Working knowledge of reliability engineering practices and methodologies.
•Knowledge of root cause failure analysis and predictive and preventive maintenance technologies and methodologies.
•Working knowledge of the operating characteristics of rotating machinery (gearing preferred).
•Working knowledge of Microsoft Office (Word, Excel, and PowerPoint).
•Ability to collect and analyze data, produce databases and write reports from an engineering & business perspective.
•Must have clear and concise communication skills, both verbal and written and be detail oriented.
•Mechanical aptitude and basic knowledge best practices in MRO in power transmission.



RESPONSIBILITIES OF PRODUCT SUPPORT ENGINEER:
Evaluate returned gear reducers for failure analysis, completion of repairs and post assembly testing.
• Field services to include mechanical oversight of gearbox installation technicians, reliability testing and failure analysis.
•Perform and evaluate non-destructive testing and inspection, including liquid dye penetrant, magnetic particle
•inspection, ultrasonic inspection and hardness testing.
• Make recommendations for scheduling equipment and repairs, including the types of maintenance and repairs
• Assist in decision making process directly with the customer based on failure or process analysis of in place gear
•reducers.
• Know and understand common failure modes for rotating elements as related to gearbox repair.
• Familiar with basic industrial repair and maintenance methodologies including coupling alignment, gearbox installation
•and removal requiring rigging, precision measurements.
• Make recommendations for process and efficiency improvements within the Aftermarket Department.
• Assist field sales with reliability-based decision-making inputs to assist in increasing Aftermarket growth.
• Monitor, maintain and evaluate business reports to maintain and grow margins within the department on a continuous
•basis.
• Work closely with suppliers and purchasing to ensure the best evaluated parts and services are
•being supplied to meet the needs of the customer and improve Sumitomo margins.
•Evaluate all Hansen repairs to ensure correct bill of material or part number is provided to the Aftermarket Coordinators
•as well as the Aftermarket purchasing.
• Other duties as assigned


SCHEDULE & PAY:
Monday-Friday
6:50am to 3:00pm
Direct Hire $59,931 to $74,914 depending on experience


Resource is an Equal Opportunity Employer EEO AA M/F/Vet/Disability and a drug free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristics protected by law. As an Equal Opportunity Employer, Resource complies with the laws and regulations outlined in the EEO is The Law poster

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