Job Details

Job:   Customer Service Representative

36030
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High School
0
Warehouse & Distribution
Administrative
CA - Fontana

Job Description

Customer Service Representative
**Prior 3PL experience and bilingual-Spanish is needed**

CSRs serve as the first point of contact with our customers, and help maintain a high customer satisfaction level by promptly responding to questions and working to resolve and prevent issues.


REQUIREMENTS OF CUSTOMER SERVICE REPRESENTATIVE:
• Bilingual in English and Spanish
• 2+ years customer service experience in a 3rd Party Logistics environment
• Familiarity with warehouse management systems (WMS) and transportation management systems (TMS)
• Thorough understanding of routing requirements and processes
• PC and Microsoft Office proficiency (including Excel and Word)
• Excellent verbal, written, and electronic communication skills
• Positive and professional demeanor
• Highly detailed-oriented and organized
• Must be able to multi-task and have a great sense of urgency


RESPONSIBILITIES OF CUSTOMER SERVICE REPRESENTATIVE:
• Maintains constant communication with customers, responding to all emails and calls in an appropriate and timely manner
• Processes new POs, resolve inventory issues, and coordinates with Operations to ensure accurate
• fulfillment
• Maintains various logs and submit reports
• Routes PO accurately and on time
• Prepares Bills of Lading (BOL)
• Distributes PO documents and special instructions to Shipping Department
• Maintains up-to-date routing guides
• Coordinates with Billing department as needed, including assistance reconciling chargebacks
• Occasional overtime required
• Performs other duties as assigned by supervisors or Management


SCHEDULE & PAY RATE OF CUSTOMER SERVICE REPRESENTATIVE:
• 6:00 am - 2:30 pm
• $14.00 / hour


Resource is an Equal Opportunity Employer EEO AA M/F/Vet/Disability and a drug free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans status, or any other characteristics protected by law. As an Equal Opportunity Employer, Resource complies with the laws and regulations outlined in the EEO Law poster.


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