Job Details

Job:   Customer Service Representative

35823
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Open
High School
15.00
Warehouse & Distribution
Administrative
TX - Grand Prairie

Job Description

Customer Service Representative
BENEFITS OF CUSTOMER SERVICE REPRESENTATIVE:
• $15.00 / hour
• Be done by 2:30 pm!
• Off on weekends!

SUMMARY:
Local Warehouse in Grand Prairie is offering career opportunities to Administrative Assistants with Customer Service Warehouse experience who carries out all customer service activities such as responding to inquiries, processing orders and handling complaints, in a prompt, courteous and effective manner. Other responsibilities include data entry, phone duties, greeting visitors, appointment scheduling and other clerical duties as directed.


REQUIREMENTS OF CUSTOMER SERVICE REPRESENTATIVE:
• High School diploma
• One-year experience, or 1-year experience in similar field
• General office experience, including telephone techniques and computer skills in a customer service environment is required.
• Must be able to communicate clearly and concisely.
• Effective skills in operating office machines.
• Must be able to count accurately, perform simple math calculations and write legibly.
• Must be well organized and able to multi task, comprehend written policies and procedures as well as follow oral instructions.
• Must be able to adapt to operational changes and customer demands.


RESPONSIBILITIES/FUNCTIONS OF CUSTOMER SERVICE REPRESENTATIVE:
• Follow the prescribed procedures for data input in the Warehouse Management System (WMS)
• Process and input customer orders.
• Create outbound orders.
• Check inventory for product availability.
• Generate all related paperwork and necessary information required for customer orders and check all orders for special requests.
• Coordinate special or last-minute shipping requests with the appropriate operations personnel. Enter inbound receipts into WMS
• Perform the accurate and timely preparation of customer invoices.
• Maintain damage records.
• Handle returned merchandise recordkeeping in the prescribed manner
• Develop and maintain an excellent working relationship with the customer by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc., in a courteous and efficient manner.
• Report customer feedback to management, including any signs of customer dissatisfaction.
• Answer phone calls and emails in a professional and businesslike manner.
• Operate computers and various types of office machines necessary to perform duties.
• Oversee all paperwork associated with orders and maintain the necessary files.
• Prepare and maintain reports as directed by management.
• Maintain a clean and well-organized office environment


SCHEDULE & PAY RATE OF CUSTOMER SERVICE REPRESENTATIVE:
• Monday – Friday
• 6:00 am – 2:30 pm
• $15.00 / hour
• Must be flexible to work weekends as needed


Resource is an Equal Opportunity Employer EEO AA M/F/Vet/Disability and a drug free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans status, or any other characteristics protected by law. As an Equal Opportunity Employer, Resource complies with the laws and regulations outlined in the EEO Law poster

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