Job Details

Job:   Customer Service Representative

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High School
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Warehouse & Distribution
Customer Service
IL - Elwood

Job Description

Customer Service Representative
SUMMARY OF CUSTOMER SERVICE REPRESENTATIVE ROLE:
The Customer Service Representative is responsible for performing all tasks and adhering to policies and procedures outlined by the company to ensure customer satisfaction in the shipping/receiving of CMI Logistics LLC.


REQUIREMENTS OF CUSTOMER SERVICE REPRESENTATIVE:
• High School Diploma or equivalent
• Work history in similar role and environment is preferred
• Transportation or metals industry exposure is preferred
• Strong Microsoft Office and general computer skills with the ability to type 50 words per minute
• General trucking, intermodal, import and export experience is preferred
• Ability to use hands and fingers to use computers, calculators, write letters, sign documents, and pick up files in the course of work
• Ability to sit, stand, walk, and lift for long periods of time throughout the day.
• Must have ability for sight, depth and peripheral vision, color distinction, oral and verbal communication


RESPONSIBILITY OF CUSTOMER SERVICE REPRESENTATIVE:
• Follow safety guidelines established for the office and adhere to OSHA regulations.
• Create all documents necessary for inbound and outbound customer inventory. Ensure that all paperwork is completed accurately and correctly.
• Distribute daily warehouse reports of material to ship.
• Document the shipping and receiving window and maintain appointment log.
• Schedule all inbound and outbound truck and rail activities within the system(s).
• Confirm appointments as needed.
• Dispatch loads for pick-up and delivery based on appointment times, operating hours, geographic locations and special instructions.
• Direct outside drivers to proper loading or unloading areas and inform drivers of proper warehouse procedures.
• Receive product into inventory; monitor inventory, report inventory levels to the Terminal Manager.
• Ensure all documentation is accurate and completed prior to releasing product to be shipped.
• Assess customer needs, vendor and driver needs and answer questions, field all incoming calls and address complaints.
• Verify and confirm pick up and/or delivery of customer product and update statuses in all computer system(s).
• Set up container bookings, enter and receive empty containers.
• Coordinate and communicate with warehouse employees, other departments and divisions.
• Report incidents, accidents, service failures, claims.
• Participate in cross training and continuing education functions as needed to stay informed with company and industry trends, or as requested by management.
• Deliver all types of communication, including phone and email, in a professional, pleasant, and detailed manner.
• Ensure work space and office conditions maintain clean, professional appearance.


SCHEDULE & PAY RATE:
• Monday - Friday, be flexible between 5am to 5pm.
• Will work 8.5 hours daily
• $12.50 / hour


Resource is an Equal Opportunity Employer EEO AA M/F/Vet/Disability and a drug free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran’s status, or any other characteristics protected by law. As an Equal Opportunity Employer, Resource complies with the laws and regulations outlined in the EEO Law poster.

1DNI




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