Services: Customer Service

>Are you spending a lot of time and money recruiting Customer Service and Call Center workers?

Are you spending a lot of time and money recruiting? Are you having a hard time finding the right employees with the skills that you need? Are you experiencing high turnover with your call center? Customer Service Associates are the voice of your company and Resource Employment Solutions can help find the right personnel for your needs. We understand the importance of making a good first impression with your clients and Resource has the experience to recruit top notch Customer Service Associates with the distinct skills required for your unique business. We conduct a special assessment to tailor your specific needs for each position so that we may find that perfect match for you. We then recruit and process each candidate through our extensive screening process which includes a two- part interview, criminal background check, drug screening, reference checks, I-9 verification and social security check, and education verification. We also provide customized testing in order to assess each candidate to make sure they are good fit for your organization. Resource specializes in the following Customer Service and Call Center positions:

  • Bilingual Customer Service
  • Inbound and Outbound Call Center
  • Order Entry
  • Technical Support

Resource offers a talented team of recruitment professionals who are available 24 hours a day, 365 days a year for all of your business needs. We offer a tiered recruitment service customized to the employers need that sources its candidates from existing databases including our partner web site, Chilijobs, and seeks out active and passive candidates from diverse internet and other national and local sources.

Resource differentiates itself from the competition

Resource Employment Solutions views the relationship between clients as a partnership. Within this working relationship we focus on the details of our partner’s goals, concerns, and expectations, which will only add to the success of our partners. In addition, we give special focus on the well being of our employees and supervision of our workers gives us a competitive advantage over other services. We believe a happy associate that does not have a “temporary mentality” will provide outstanding service and productivity to our partner employers.

>Contract to Hire Program and Short Term Assignments

For companies who in the past have suffered high turnover or are trying to rebuild their existing workforce with more stable employees, this program will allow the conversion of contract employees to full time employees after completing 550 hours. The Contract to Hire Program allows the employer to evaluate the employee before offering employment as well as reduces the employer’s costs of hiring. Short Term Assignments allows the employer to fill gaps for vacations and medical leave. Resource manages the contingent employees under both of these programs

Direct Placements

Resource can provide recruitment services under the Direct Placement program. We will recruit, interview, and screen potential employees and the employer will choose the employee to hire directly to their payroll. Under the Direct Placement Program, Resource includes a 90 day guarantee.

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